Below are several questions that we frequently get asked here at The Venu. If you need more information, or have another question, please contact us at (561)200-0222. Phone hours 11am-7pm Tuesday-Saturday.
There are no refunds for any tickets bought from The Venu, any time, without exception. In the event of a rare cancellation – only the price of the ticket will be refunded. Any and all service fees will not be refunded.
What is The Venu and what exactly do you do?
The Venu is a full-service bar and restaurant that has live music and shows several nights a week that ranges from free local shows to nationally-touring acts and everything in between! In addition to our shows, which can be found here, we offer happy hour and dinner service 5 nights a week (Tuesday-Saturday) beginning at 4pm.
During our shows, unless it is specifically noted, dinner is served prior to, during, and after the show until the kitchen closes (see our hours below).
We do offer regular dinner service to patrons who do not wish to see the show. These guests are seated in our private party room away from the stage.
What are your hours of operation?
Friday: 4pm-11pm (bar business goes according to volume, up until 5am)
Saturday: 4pm-11pm (bar business goes according to volume, up until 5am)
Happy Hour is Tuesday-Saturday from 4pm-7pm.
What is your happy hour?
The Venu offers happy hour from 4pm-7pm Tuesday-Saturday and it includes discounted drink prices and appetizers. Happy hour is offered at the bar, on the patio, and in the tables behind the bar only. The regular dining room is exempt from happy hour pricing. Special events, select concerts, and holidays are also exempt from happy hour.
Appetizers included in happy hour are: risotto bites, meatballs, margherita flatbread, calamari, tuna tartare, lobster mac n cheese, and small caesar/house salads.
We feature live music on Friday and Saturday evenings during happy hour beginning at 5pm.
How do I purchase tickets to a show?
All of our ticket selling is done through Eventbrite, which is one of the largest and most reliable ticket vendors in the country. Links to the Eventbrite page for your specific event can be found in two different places: through our events calendar accessed from our show page, or through the Facebook listing for the event. No matter where you buy your tickets, whether through our website or Facebook, it all gets processed through the same place. *Purchasing tickets through Eventbrite is the only way to guarantee your admission to the show*. We do not have the ability to sell tickets in person or over the phone, though if you do have questions feel free to call us during our business hours and we will be happy to help walk you through the process.
What’s the layout of your venue, and how does seating work?
We have several ticket tiers that become slightly modified depending on that specific show’s needs but the general layout is represented above. Premium reserved seating refers to the closest 24 seats to the stage. Reserved seating is the remainder of the showroom, and is always first-come, first-served. General admission is bar area and tables surrounding the bar. It is also first-come, first-served. We also offer VIP Booths at a premium as they are some of the best seats in the house and very intimate and luxurious. For some shows, we only have 1 ticket type, and that will typically be a show where many tables are removed and all seating is first-come, first-served. At other shows, we do communal-style seating where all tables are pushed together into long rows. To get more information regarding your specific show, please feel free to call us or visit the event’s webpage for more information.
I made reservations for dinner, will that get me into the show? What’s the difference between a show ticket and a dinner reservation?
Purchasing a ticket through Eventbrite is the only way to ensure that you will be guaranteed entrance into our showroom. If you make a reservation with us over the phone or online for the night of a show and have not purchased a ticket prior, we will assume that you are coming for dinner only, and will make plans for you to be seated accordingly, away from the show. The hostess will confirm all this information with you before your reservation day, but we like to make sure everyone is on the same page from the beginning to make the process smoother!
How we suggest purchasing tickets and securing a reservation for the show:
1. (Necessary) Purchase a ticket through Eventbrite for the show you would like to attend. This GUARANTEES you entrance to the concert, in the area that you selected according to price tier. Therefore, you do not need to make a reservation. However, if you’d like to make an early dinner reservation so that you may have priority seating, please move to step 2.
2. (Not necessary) Call us at 561-200-0222 to make a reservation with us. We will explain the seating situation for that particular show and go over any pertinent details.
3. We will call and confirm your reservation and answer any further questions you may have!
4. Enjoy the show!
What’s the difference between Reserved Seating tickets and General Admission? Do I pick a specific seat?
*Reserved seats guarantee you a saved seat in our dining/showroom, and are seated according to a first-come, first-served basis. Reserved seats are subject to a $15 minimum food and beverage spend per person. Dinner begins at 5pm, and showtime varies according to each show. We suggest making an earlier reservation as it grants a higher chance of getting your desired seats.
*General admission is bar area and high-tops, but is also on a first-come, first-served basis (though you may still order full dinner service) and DOES NOT GUARANTEE a seat. On occasion, general admission seats will fill up and there will be standing room only. In addition, due to the dynamic nature of our set-up as a bar and restaurant, we do not take reservations for general admission. So again, we suggest coming early to secure a good spot.
What does the price of the ticket include? Does it include dinner or drinks?
No, the price of your ticket is simply that–the cost of entrance to the show. Food and drinks are sold separately. The price of your ticket goes directly to support the band that you’re coming out to see!
What if I want to come to the show and not eat or drink anything? Can I do that?
Reserved seats are subject to a $15 food and beverage minimum for every show. This is house policy and is enforced for every show. If you do not wish to purchase anything, you will be charged $15/person at the end of the show. Because of this we strongly recommend that you eat dinner or plan to have a few drinks during the show so that the $15 gets put towards that instead.
Can I buy tickets the day of the show, at the door?
If tickets are still available and do not sell out, they will be for sale at the door. There is never a guarantee that there will be tickets available at the door, we often sell out shows in advance and therefore always encourage people to purchase tickets in advance through Eventbrite. Tickets are generally for sale up until 4pm the day of the event.
Day-of ticket prices are priced according to demand but will always be at least $5 more than tickets bought in advance.
I’m in a band and want to play there, how do I get in touch?
Please email us at email@example.com, and a member of our team will get back to you!